Frequently Asked Questions
Everything you need to know about shopping with Caruso's Natural Health.
What is the standard shipping timeframe?
We offer standard shipping across Australia which typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for apparel?
We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like undergarments cannot be returned unless faulty.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for our natural fiber collections.
Are your fabrics sustainably sourced?
Yes, Caruso's Natural Health is committed to ethical fashion. We prioritize organic cotton, linen, and recycled materials to ensure our products are as kind to the planet as they are to your skin.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and interest-free installment plans via Afterpay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.